Objective:

According to Thomson Reuters, 43% of C-Suite executives see Customer Experience transformation as a key driver of generative Ai value creation. But what are the near-term opportunities to embrace GenAI for Cx? How does GenAI provide a catalyst to customer care, sales, and operations for Telecom. Hear from executives in this space on how they are leaning in to GenAI opportunities and creating value for Telecom by embracing and leading Cx transformation.

Executive Speakers:

• Dominique Vanhamme - GM WW, CSP Business Unit, Lenovo

• Kevin Shatzkamer - Managing Dir., Strategic Partnership Delivery and Incubation, CAI and GenAI Engineering Confirmed, Google Cloud

• Amit Nag - Vice President - SmartHome, Entertainment & Transformation, Telus

• Ash Pembroke - Sr Dir, Strategy and Go to Market, Slalom

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